The incumbent meets the needs of customers while supporting VA missions. Communicates and treats customers in a courteous, tactful and respectful manner. Provides veterans with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. The incumbent demonstrates self-motivation in the pursuit of meeting professional work standards.
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.