The Manager of Behavioral Health coordinates programs and operational activities for behavioral health services provided to patients and members. The Manager helps with behavioral health clinical development and operations for patients and members across all lines of business. The Manager will help implementation, maintenance and evaluation of behavioral health program metrics and outcomes under the supervision of the Director. Works in partnership with other departments and ensures delivery of consumer centric behavioral health interventions resulting in improved patient and member outcomes.
ESSENTIAL FUNCTIONS OF THE ROLE
Provides direct clinical and administrative supervision to licensed behavioral health clinical and non-clinical staff. Accountable for hiring, scheduling, developing and evaluating staff to help case management and utilization management services for patients and members. Maintains adequate team members for coverage in times of regular staff non-availability. Monitors accuracy of utilization review process to cut potential for variance days.
Promotes, coordinates and supervises the staff development process; validates aptitude of staff, provides mandatory training, monitors current licensure, and fosters synergy and cooperation between programs and services.
Supervises the treatment planning and the provision of the care process. Oversees comprehensive documentation of interdisciplinary participation and patient response.
May give services to include direct nursing care, psychotherapy, member case management and/or utilization review during periods of staff shortages or high acuity.
Consults with Director and/or designee and other departments about behavioral health issues.
Develops, establishes and monitors policies, procedures and processes to meet regulatory, legal and accreditation requirements. Monitors delivery of culturally delicate and inclusive interventions initiated by behavioral health staff.
Implements and monitors the effectiveness of behavioral health services. Works to improve processes, services, patient satisfaction, physician satisfaction and employee satisfaction on a regular cadence. Helps the corporate compliance program by adhering to the best practices and standards stated in the Corporate Code of Conduct and Code of Ethical Behavior.
Communicates effectively with the Director, Medical Director and Clinical Director. Works cooperatively with all departments and disciplines. Runs unit community meetings as required.
Ensures that project, department milestones and goals are met, while adhering to approved budgets.
KEY SUCCESS FACTORS
Demonstrated leadership, communication, organizational and problem-solving skills.
Demonstrated effectiveness in team development strategies.
Demonstrated ability to evaluate and stabilize team and separate workloads through effective time management, prioritization, and organizational skills.
Exceptional attention to detail.
Excellent verbal and written communication skills. Experience in dealing with physicians on an administrative level and ability to work collaboratively with medical staff members and leadership.
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
Note: Benefits may vary based on position type and/or level
EDUCATION - Masters'
EXPERIENCE - 2 Years of Experience
CERTIFICATION/LICENSE/REGISTRATION -Lic Clinical Social Worker (LCSW), Lic Masters Social Worker (LMSW), Lic Professional Counselor (LPC): Must have one of the following:
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!