The Work:

• Provide an excellent patient experience by managing the flow of patients, providing excellent customer service, establishing rapport with patients and maintaining a professional demeanor.

• Record portal messages and phone calls and medication requests in EMR

• Call in prescriptions-authorize refills per providers orders

• Triage portal massages and phone calls

• Provide Patient Education (ONLY IF SCRIPTED)

• Assist providers with recording social history, medications, etc. in office note in EMR

• Promote mySaintLukes as primary communication

• Obtain all medication prior authorizations

• Assist with completion of FMLA / Short Term Disability Paperwork

• Request medical records

• Utilize the EMR system and scan/download documents

• Obtain vitals for all patients upon request and record in EMR

• Scheduling follow up appointments

• Fill in for other positions in the office when necessary

• Other duties assigned by providers or Practice Manager